A revolution is underway in the heart of South Korea’s Kangwon Land Casino, marking a pivotal moment not just for the gaming industry, but for the integration of artificial intelligence into everyday operations. For the first time globally, a casino is relying on a fully automated, AI-powered system to manage its vast cash flow.
For months, a groundbreaking system combining the precision of robotics with the intelligence of AI has been quietly undergoing rigorous testing. Now, after a two-month stabilization period, the ‘Casino Counter Room Automation Robot System’ is fully operational, fundamentally changing how fortunes are tallied within the casino walls.
The process, once entirely manual – involving the painstaking collection and packaging of cash from slot machines and gaming tables – has been dramatically accelerated. A robotic arm, guided by sophisticated AI, now expertly sorts and counts stacks of bills with unparalleled speed and efficiency.
This isn’t simply about faster counting; it’s about a fundamental shift in workplace wellbeing. The introduction of this technology directly addresses and helps prevent musculoskeletal disorders among casino employees, freeing them from the repetitive strain of manual cash handling.
“We have improved accuracy and transparency while improving the working environment of employees,” explains Lee Kyung-sik, head of Kangwon Land’s Digital Innovation Office. This commitment to both technological advancement and employee welfare signals a new era for the casino.
The move aligns with a broader national strategy. The South Korean government is actively championing the adoption of AI across all sectors, recognizing its potential to unlock significant economic growth. Experts predict AI could boost factor productivity by 3.2%, translating to a substantial 12.6% increase in the nation’s GDP.
Kangwon Land’s initiative is viewed as a crucial step towards building a “future-focused resort operation model.” The ambition extends beyond simple automation, envisioning a complete transformation of the casino industry through the power of digital technology.
While embracing the benefits of AI, the casino acknowledges emerging challenges. Recent increases in sophisticated deepfakes, used by impersonators, highlight the need for continued vigilance. The potential for AI to combat such fraudulent activity remains an area of exploration.
As tourism surges and boosts the fortunes of South Korean operators, the integration of AI-based technologies promises to further enhance efficiency and potentially attract even greater numbers of visitors. This innovative approach could redefine the landscape of the gaming industry and beyond.
