LANDLORD'S DANGEROUS 'KINDNESS' SHUT DOWN!

LANDLORD'S DANGEROUS 'KINDNESS' SHUT DOWN!

Paul Hartfield, a dedicated pub landlord, didn’t just want to serve drinks; he wanted to ensure his patrons got home safely. He took matters into his own hands, purchasing a classic black cab to offer free rides to anyone who’d enjoyed a drink at his establishment.

The heartwarming initiative, designed to serve the local community, was simple: a free lift within a three-mile radius. Hartfield, a former black cab garage owner, envisioned a way to extend the friendly atmosphere of The Flying Horse pub beyond its doors, fostering a true community spirit.

In just three months, Hartfield’s generosity touched over 100 lives, providing safe passage home and, remarkably, raising £700 for the Motor Neurone Disease Association. He saw it as a natural extension of neighborly kindness, akin to a designated driver offering a ride.

WORDS BYLINE: Alex Keir A pub landlord has bought his own black cab to offer free taxi rides home for customers after they enjoy a drink. Paul Hartfield, who runs The Flying Horse in Smarden, near Ashford, gives punters a lift as long as they live no more than three miles away. The service - which has been running since November - does not make any profit for the pub, with passengers instead encouraged to make a donation to charity. Mr Hartfield, who used to own a black cab garage and drives the taxi himself, recently took over the site from his daughter Natasha. Now, the landlord says the initiative aims to keep the venue???s ???community-first??? spirit going. ???I bought it especially for the pub, I know cabs,??? he explained. ???This pub has done a lot for charity, and we have some great customers in the village. ???There are a lot of lovely people who come here. ???So when they ring up and book a table, I ask them if they want a lift home.??? Since starting the taxi service three months ago, Mr Hartfield has already helped about 100 people get home safely. The Cage Lane pub, which is owned by Faversham-based brewer Shepherd Neame, has raised ??700 for the MND Association, while the black cab also took part in the village tractor run before Christmas. The initiative will continue raising funds for the MND Association for six months before switching to a new charity. Featuring: Paul Hartfield has taken over The Flying Horse from his daughter Natasha When: 20 Feb 2026 Credit: Shepherd Neame/Cover Images **All usages and enquiries, please contact info@cover-images.com - +44 (0)20 3397 3000**

But the goodwill hit a roadblock. The local council intervened, effectively banning the “pub taxi” service. Hartfield was stunned, believing he was simply offering a helping hand, not running a commercial enterprise.

The council explained that providing transport for hire, even without direct payment, falls under private hire regulations. They emphasized the need for licensing to ensure passenger safety, citing required checks on drivers, vehicles, and insurance.

Hartfield vehemently disagrees, pointing out the disparity between his service and everyday acts of kindness. He questions why childcare providers, who transport children frequently, aren’t subject to the same stringent regulations.

WORDS BYLINE: Alex Keir A pub landlord has bought his own black cab to offer free taxi rides home for customers after they enjoy a drink. Paul Hartfield, who runs The Flying Horse in Smarden, near Ashford, gives punters a lift as long as they live no more than three miles away. The service - which has been running since November - does not make any profit for the pub, with passengers instead encouraged to make a donation to charity. Mr Hartfield, who used to own a black cab garage and drives the taxi himself, recently took over the site from his daughter Natasha. Now, the landlord says the initiative aims to keep the venue???s ???community-first??? spirit going. ???I bought it especially for the pub, I know cabs,??? he explained. ???This pub has done a lot for charity, and we have some great customers in the village. ???There are a lot of lovely people who come here. ???So when they ring up and book a table, I ask them if they want a lift home.??? Since starting the taxi service three months ago, Mr Hartfield has already helped about 100 people get home safely. The Cage Lane pub, which is owned by Faversham-based brewer Shepherd Neame, has raised ??700 for the MND Association, while the black cab also took part in the village tractor run before Christmas. The initiative will continue raising funds for the MND Association for six months before switching to a new charity. Featuring: Paul Hartfield has bought a new black cab to give free lifts to customers at The Flying Horse, Smarden When: 20 Feb 2026 Credit: Shepherd Neame/Cover Images **All usages and enquiries, please contact info@cover-images.com - +44 (0)20 3397 3000**

The pub landlord feels the council’s decision is a disproportionate response, stifling a community-focused effort. He’s now seeking legal advice, determined to understand his rights and continue offering a service he believes is genuinely beneficial.

The brewery, Shepherd Neame, initially celebrated Hartfield’s initiative, showcasing the black cab on their social media. The subsequent ban has sparked widespread outrage, with many questioning the council’s judgment and the impact on charitable fundraising.

The council maintains its commitment to public safety, stating that exemptions to licensing requirements are limited to specific services like funeral cars or care workers. They remain open to assisting Hartfield in obtaining the necessary licenses should he choose to apply.

WORDS BYLINE: Alex Keir A pub landlord has bought his own black cab to offer free taxi rides home for customers after they enjoy a drink. Paul Hartfield, who runs The Flying Horse in Smarden, near Ashford, gives punters a lift as long as they live no more than three miles away. The service - which has been running since November - does not make any profit for the pub, with passengers instead encouraged to make a donation to charity. Mr Hartfield, who used to own a black cab garage and drives the taxi himself, recently took over the site from his daughter Natasha. Now, the landlord says the initiative aims to keep the venue???s ???community-first??? spirit going. ???I bought it especially for the pub, I know cabs,??? he explained. ???This pub has done a lot for charity, and we have some great customers in the village. ???There are a lot of lovely people who come here. ???So when they ring up and book a table, I ask them if they want a lift home.??? Since starting the taxi service three months ago, Mr Hartfield has already helped about 100 people get home safely. The Cage Lane pub, which is owned by Faversham-based brewer Shepherd Neame, has raised ??700 for the MND Association, while the black cab also took part in the village tractor run before Christmas. The initiative will continue raising funds for the MND Association for six months before switching to a new charity. Featuring: The Flying Horse is encouraging customers who use the service to donate to charity When: 20 Feb 2026 Credit: Shepherd Neame/Cover Images **All usages and enquiries, please contact info@cover-images.com - +44 (0)20 3397 3000**

Hartfield’s story has ignited a debate about the balance between regulation and community spirit. It raises questions about the extent to which well-intentioned acts of kindness should be subject to bureaucratic oversight, and the true meaning of public safety.